INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What ages are TeddyCuddle suitable for?

TeddyCuddle is suitable for ages 3 and up.

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What materials are used to make a TeddyCuddle bear?

TeddyCuddle skins are crafted from high-quality, 100% polyester materials that are both soft and hypoallergenic, making them safe and snuggly for everyone.

What size is the TeddyCuddle?

TeddyCuddle is a generous 16 inches tall, making them the perfect size for cuddling and carrying around.

Does TeddyCuddle come pre-stuffed?

No, TeddyCuddle comes unstuffed, allowing you the joy of bringing your teddy to life by stuffing it yourself.

What’s included in the TeddyCuddle kit?

The TeddyCuddle kit includes the 16-inch plush teddy skin, vacuum-packed stuffing, a wishing heart and star, a birth certificate, a cable tie for closure, and a Velcro fastening strip.

Can I wash my TeddyCuddle?

Spot cleaning is recommended for TeddyCuddle. Please avoid machine washing or drying.

What is included in the Make-Your-Own-Teddy Party Pack?

Each Party Pack comes with assorted teddy skins, vacuum-packed stuffing, wishing hearts, wishing stars, birth certificates, and a TeddyCuddle backpack. The number of teddy skins varies based on the pack size you choose.

What are the different Party Pack sizes available?

We offer three Party Pack sizes:

  • Cuddle Buddy: 5 teddy skins
  • Snuggle Teds: 10 teddy skins
  • Teddy Hugs: 15 teddy skins
Can I choose the specific teddy skin designs in my Party Pack?

Our Party Packs currently include a randomised assortment of teddy skin designs from our stock selection. However, if you have any preferences, feel free to reach out to us with your order number, and we'll do our best to accommodate your request.

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How quickly will my order ship?

We aim to ship all orders the same day or the next available working day.

Can I return my TeddyCuddle?

Yes, we accept returns within 14 days of purchase, provided the teddy skin retains its label and the vacuum-packed stuffing remains sealed to ensure re-sellability.

What if there’s an issue with my order?

Please use the contact form on our website to inform us of any issues with your order as soon as possible. We'll do our best to resolve the matter promptly.

Do you offer any discounts or promotions?

Yes, we occasionally offer voucher codes, deals, and promotions on our social media accounts. Keep an eye out for these special offers! Please note that no deal stacking is allowed, and voucher codes cannot be used once they have expired.

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Can I purchase additional stuffing or accessories for my TeddyCuddle?

Yes, please reach out to us.Â

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